Th13 Terms & Conditions – The Complete Guide to Using Malaysia's Online Entertainment Platform

1 Acceptance of Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and th13 ("Platform", "we", or "th13") governing your use of the website, services, and all content provided by th13.

By accessing, registering, or using the th13 platform in any capacity, you acknowledge that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use th13's services.

These terms should be read together with Privacy Policy and Responsible Gaming Policy th13, all of which form part of the overall agreement between you and th13.

2 Member Eligibility

To register and use the th13 platform, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration.
• A valid Malaysian citizen or permanent resident.
• Has full legal capacity to enter into legally binding agreements.
• Not subject to any legal restrictions or court orders that prohibit you from using online entertainment services.
• Registering under your own name and not on behalf of another person.

Th13 reserves the right to request proof of identity at any time to verify a member's eligibility. Failure to provide satisfactory documentation may result in account suspension or termination, along with the withholding of any unwagered balance, in accordance with applicable legal requirements.

All games and services at th13 are exclusively for users aged 18 and above. Registration by underage individuals is strictly prohibited and may result in legal action if proven.

3 Registration & Account Management

Each individual is only permitted to hold one (1) registered account at th13. Holding multiple accounts is a violation of these Terms and may result in the closure of all associated accounts along with the forfeiture of any balances and bonuses.

During registration, you are required to provide accurate, truthful, and complete information, including:

• Full name as stated in your official identification document.
• An active and valid Malaysian phone number (used for OTP verification).
• A valid and accessible email address.
• A strong, unique password for your th13 account.

You are solely responsible for keeping your th13 account login credentials confidential. th13 will never ask for your password via email, live chat, phone, or any other communication channel. Any losses arising from disclosing your password to a third party are entirely the member's own responsibility.

If you suspect your account has been accessed without authorisation, please contact the th13 support team immediately via live chat or email at [email protected] for the necessary security measures to be taken.

4 Deposits & Payment Methods

Th13 supports all major Malaysian payment methods for deposits:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX via Maybank2u
• FPX via CIMB Clicks
• Local bank transfer

The minimum deposit is RM 10 per transaction. There is no standard maximum deposit limit, though specific limits may apply depending on your account status and VIP tier. All deposits must be made using a payment method registered in your own name — th13 does not accept third-party deposits.

Deposited funds are credited to your th13 account in under 30 seconds upon successful transaction. If your deposit takes longer than 30 minutes, please contact th13 customer support with proof of transaction for immediate investigation. th13 is not responsible for delays caused by third-party payment service providers.

All deposits must be made in Malaysian Ringgit (RM/MYR). th13 does not accept deposits in foreign currencies and does not provide currency exchange services.

5 Withdrawals

Withdrawals at th13 are processed within 15 minutes or less for standard requests. Funds will be credited to the same payment method used for your most recent deposit, ensuring the security of every withdrawal transaction.

Withdrawal conditions you need to know:

• The minimum withdrawal amount is RM 30 per transaction.
• Any bonus received must satisfy the stipulated wagering requirement before the associated value can be withdrawn.
• Th13 reserves the right to request identity verification (KYC) before approving withdrawals, particularly for amounts exceeding certain thresholds.
• Withdrawals can only be processed to an account or e-wallet registered under the same member's name.
• Th13 reserves the right to place a hold on suspicious withdrawals for fraud investigation purposes.

If your withdrawal is not received within the expected timeframe, please contact th13 support with proof of transaction. th13 is not responsible for delays caused by banks or e-wallet providers.

6 Bonuses, Promotions & Loyalty Programme

Th13 offers a range of bonuses and promotions from time to time, including new member welcome bonuses, daily Free Spins, weekly cashback, reload bonuses, and VIP programme rewards. Each bonus and promotion is subject to specific terms stated in the relevant advertisement or promotions page.

General bonus terms applicable to all th13 promotions:

• Every bonus carries a wagering requirement that must be met before any winnings derived from that bonus can be withdrawn.
• Bonuses cannot be combined with other promotions unless explicitly stated.
• Each member is entitled to claim each type of bonus once only, unless otherwise stated.
• Th13 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any attempt to exploit the bonus system through dishonest means will result in bonus cancellation and possible account closure.
• Bonuses are only valid for use within the stated period — expired bonuses cannot be reactivated.

Th13's VIP Programme provides exclusive benefits to loyal members based on their level of play activity. VIP membership is subject to separate eligibility criteria, and th13 reserves the right to review or adjust a member's VIP status based on their activity performance.

7 Game Rules & Platform Accuracy

All games on th13 use a Random Number Generator (RNG) system certified by internationally accredited independent gaming audit bodies. This ensures that every spin, every game decision, and every outcome is genuinely random and cannot be influenced by any party.

Th13 is not liable for:

• Game outcomes that do not meet a member's personal expectations.
• Losses arising from betting decisions made by members themselves.
• Game interruptions caused by connectivity issues on the member's end.
• Game outcomes during unavoidable technical interruptions — in such cases, incomplete rounds will be resolved once the connection is restored.

In the event of an obvious technical error — such as unrealistic winnings displayed due to a system bug — th13 reserves the right to void the relevant transaction following a thorough internal investigation, and will notify the affected member accordingly.

Th13 reserves the right to restrict access to certain games or features for individual members based on regulatory requirements or responsible gaming policies.

8 Member Conduct & Prohibited Activities

As a th13 member, you agree not to engage in any of the following activities, which are strictly prohibited on our platform:

• Creating multiple accounts or using another person's identity.
• Any form of fraud, system manipulation, or exploitation of technical bugs for unauthorised gain.
• Using automated software, bots, or scripts to play or interact with the th13 platform.
• Attempting to hack, disrupt, or compromise the security of the th13 platform or other members' accounts.
• Using the th13 platform for any money laundering or illegal financial activities.
• Sharing or selling access to your th13 account to any third party.
• Using threatening, abusive, or harassing language in any interaction with th13 staff or other members.

Any breach of the activities listed above may result in immediate account suspension, forfeiture of balances and bonuses, reporting to the relevant authorities, and/or legal action where necessary. th13 reserves the right to determine what constitutes a violation based on thorough internal assessment, and our decision is final.

9 Account Suspension & Closure

Th13 reserves the right to suspend or close any member's account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Fraud or suspicious activity detected by th13's security monitoring systems.
• Identity verification requests not fulfilled within the stipulated timeframe.
• The need to comply with legal directives or court orders.
• Account closure requested by the member themselves (including self-exclusion requests for responsible gambling).

If your account is suspended, we will notify you via your registered email within a reasonable timeframe, unless an ongoing investigation prevents us from doing so. For accounts suspended due to security concerns, any cash balance unrelated to fraudulent activity will be returned upon completion of the investigation.

To voluntarily close your account, please contact th13 support via live chat or email. Closure requests will be processed within 24 hours and any eligible cash balance will be returned via your original payment method.

10 th13's Liability Limits

Th13 is not liable for any direct, indirect, incidental, or consequential losses suffered by members in connection with the use of the platform, including but not limited to:

• Financial losses resulting from betting outcomes.
• Losses resulting from unavoidable service disruptions.
• Losses resulting from unauthorised account access that occurred through no negligence on the part of th13.
• Changes in regulations or laws affecting the availability of th13 services.

In all circumstances, th13's maximum liability to any member shall not exceed the total net deposits made by that member in the 30 days preceding the liability claim.

Th13 makes no guarantee that the platform will always be free from errors, interruptions, or technical issues. We do, however, make every effort to provide a consistent and reliable service to all members at all times.

11 Intellectual Property

All content, designs, logos, brand names, text, graphics, software code, and other elements on the th13 platform are the exclusive intellectual property of th13 or our respective licensors, and are protected under applicable Malaysian copyright and intellectual property laws.

You are not permitted to:

• Copying, distributing, or reproducing any th13 content without prior written consent.
• Using th13's name, logo, or branding for commercial purposes without authorisation.
• Creating derivative works based on th13 content without written permission.
• Using any data scraping technology or bots to collect content from the th13 platform.

Infringement of th13's intellectual property rights may result in civil and/or criminal legal action under applicable Malaysian law.

12 Amendments to Terms & Conditions

Th13 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time in response to operational requirements, regulatory changes, or platform improvements. Members will be notified of any material amendments via their registered email or in-platform notification at least 7 days before the changes take effect.

Your continued use of the th13 platform after the effective date of any such amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the changes made, you have the right to close your account before the amendment takes effect.

The most current and enforceable version of the Terms & Conditions is the version published on this page. The "Updated" date at the top of this page indicates when the latest version was published.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the th13 platform in general, our team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the th13 platform — the fastest way to get a response.
• Email: [email protected] — response within 2 hours during office hours.
• WhatsApp: Check the latest details in the "Contact Us" section of the platform.

All support communications are conducted in Bahasa Melayu by trained human agents — not automated bots. We prioritise the satisfaction of every th13 member and are committed to responding to every enquiry with respect and efficiency.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation before being referred to a court of competent jurisdiction in Malaysia.