At th13, we believe online entertainment should always be fun — never a burden. This page provides all the guidance, tools, and resources you need to keep your gaming activity in check — from daily deposit limits and session limits to self-exclusion if needed. Your safety and well-being are our top priority.
Why This Matters
At th13, responsible gambling isn't just a term written into a policy document — it's a core value built into every aspect of our platform from day one. We understand that slots, live casino, and all forms of online entertainment can be tremendously enjoyable, but we also recognise that without proper awareness and control, entertainment can turn into something harmful.
The reality is, most Malaysian players game at th13 purely for entertainment — much like watching EPL or Liga Super Malaysia football on the weekend, playing badminton with friends, or catching up on esports after work. It's a legitimate and enjoyable leisure activity when done the right way and kept under control.
Problems only arise when someone begins playing beyond their financial means, or when gambling starts to interfere with their daily life, family relationships, or work responsibilities. th13 is committed to helping our members identify these warning signs early and take proactive steps before things escalate.
All games on th13 are for entertainment purposes only. Never play with money you cannot afford to lose. Past winnings do not guarantee future results — every spin is entirely independent and random.
Th13 provides the most comprehensive set of control tools to help Malaysian members play safely, responsibly, and within their limits at all times.
Set a maximum amount you can deposit into your th13 account per day, week, or month. Once the limit is reached, the system will automatically block any further deposits until the limit period resets. This is the most effective way to ensure your entertainment spending stays within your set budget.
Control how long you play in a single session. When your set time is up, the th13 system will send an alert and automatically end your gaming session. This is especially useful for making sure you don't lose track of time while playing slots or Live Casino and neglect your other daily responsibilities.
Set a maximum loss amount you're comfortable with over a given period. Once the limit is reached, access to games will be temporarily blocked for the duration you've specified. This feature helps you avoid chasing losses — one of the most harmful habits in online gaming.
Need a short break? Activate Cooling-Off mode to block access to gaming for 24 hours, 48 hours, or 7 days. Unlike self-exclusion, this is a temporary measure that lets you step away without fully closing your account. It can be activated in your account settings at any time.
For members who feel they need a longer break or wish to stop playing altogether, the Self-Exclusion feature allows you to block access to your account for 1 month, 3 months, 6 months, 1 year, or permanently. Once activated, self-exclusion cannot be reversed before the period ends, in order to protect your best interests.
Th13 provides a complete history of your gaming activity — including deposit and withdrawal records, session durations, and gameplay patterns. The system also sends regular time reminders during active sessions so you always know how long you've been playing, without having to guess.
Step-by-Step Guide
Activating responsible gaming tools at th13 is straightforward and self-service — it takes less than 2 minutes directly from your account, with no need to contact customer support for basic limit features.
Access your th13 account via your phone or computer browser. Make sure you're using your registered phone number and password.
Click your profile icon in the top-right corner, then select "Account Settings" or "Security Settings" from the dropdown menu.
In your account settings, look for the "Responsible Gambling" or "Play Controls" section and click to access all available tools.
Select the tool you'd like to activate — deposit limit, session limit, loss limit, cooling-off, or self-exclusion — and enter your desired value or duration.
Confirm your selection. For self-exclusion, additional verification may be required. Limits will take effect immediately or in accordance with the designated notice period.
If you have trouble activating any of these tools, or if you need immediate assistance, please contact the th13 support team via live chat or email at [email protected]. We're available 24/7 in Bahasa Melayu.
Detailed Control Tools
Choose a daily (RM 50 – RM 5,000), weekly (RM 200 – RM 20,000), or monthly (RM 500 – RM 50,000) limit based on your financial means. Limits can be decreased immediately, but any increase requires a 7-day notice period.
Set a session time limit between 15 minutes and 8 hours. Once the limit is reached, the system automatically ends the session and you'll need to wait until the next day to play again.
Set a maximum amount you can lose within a 24-hour, 7-day, or 30-day period. Once the limit is reached, access to games will be blocked until the period expires or until you contact support.
Automatic breaks of 24 hours, 48 hours, or 7 days. During this period, no new deposits can be made and games cannot be accessed. All existing pending withdrawals will still be processed.
Choose your exclusion period: 1 month, 3 months, 6 months, 1 year, or permanent. Exclusions cannot be reversed before the period ends. If a permanent exclusion is selected, it can only be reviewed after a minimum of 5 years.
View detailed reports of your gaming activity by day, week, or month — including total time played, bet amounts, wins, losses, and full financial transactions.
Responsible gambling means enjoying online entertainment — whether it's slots like 5 Lions Megaways, Golden 7, or live casino — in a way that is controlled, affordable, and does not affect your daily life. It's about making conscious decisions before, during, and after you play.
For most Malaysian players, gaming at th13 is an enjoyable form of entertainment — a way to unwind after a long day, or to try your luck with money set aside specifically for leisure, much like a movie ticket or a dinner out. This is healthy gaming behaviour, and we welcome members who play with exactly this mindset.
For some players, however, gaming can become problematic when control starts to slip. Responsible gaming is about recognising when that's happening and taking early action before the situation gets worse.
Remember: the odds in online gaming always favour the operator over the long run — this is no secret, and every player should understand this reality. Play with money you can afford to lose, not money earmarked for essentials like rent, bills, food, or your children's savings. With the right mindset, your experience at th13 will remain enjoyable for the long term.
Problem gambling rarely happens overnight — it develops gradually and often goes unnoticed by the person experiencing it. Here are the warning signs to watch for in yourself or someone you care about:
Using money meant for bills, rent, food, or other essential family needs to fund your gaming.
Frequently "chases losses" — attempting to win back lost money by continuing to play more.
Lying to family members or friends about how much time or money you've spent on gaming.
Feeling anxious, irritable, or unable to sleep when you can't play.
Neglecting work, family, or social responsibilities due to excessive time spent gaming.
Borrowing money or selling assets to fund your gaming.
Playing for increasingly longer durations or with higher bet amounts to achieve the same level of excitement.
Has attempted to stop gambling multiple times but has been unable to do so despite strong resolve.
If you recognise two or more of the signs above in yourself, it's a signal that you may need help. Don't wait for things to get worse. Contact the th13 support team now via live chat, or activate the Self-Exclusion feature in your account settings.
Follow these ten simple principles and your gaming experience at th13 will stay enjoyable, in control, and never become a problem:
Decide how much you're willing to spend before you log in — and stick to that limit without exception.
Don't rely on winnings as a source of income or a solution to financial problems.
When you lose, accept it and stop. Chasing losses almost always leads to losing even more.
Take a break every 30–60 minutes. Stand up, drink some water, and rest briefly before continuing.
Avoid playing when you're feeling stressed, sad, angry, or under the influence of alcohol.
Activate deposit limits, session limits, and loss limits as your own automatic safeguards.
Try the free demo mode to understand how a game works before playing with real money.
Only play with disposable funds — money that isn't needed for daily expenses, bills, or other financial obligations.
Make sure gaming is just one small part of your leisure activities — set aside time for family, sports, and other hobbies too.
If you feel you're losing control, reach out to th13 support or activate self-exclusion — there's no shame in doing so.
Th13 takes the protection of minors from accessing online entertainment platforms extremely seriously. All th13 services are strictly for users aged 18 and above only, with no exceptions.
We employ an age verification process at registration and proactively monitor for any indicators that an account may be accessed by a minor. Any account suspected of being used by an underage individual will be suspended immediately pending investigation.
If you share a device with younger family members, we strongly recommend taking the following steps to ensure that children or younger siblings cannot access your th13 account:
If you know or suspect that someone under the age of 18 is accessing or has accessed the th13 platform, please report it to our support team immediately at [email protected]. All such reports will be handled promptly and in strict confidence.
Th13 doesn't just provide control tools for our members — we also take proactive steps on our end to ensure the platform is used responsibly. Here are th13's concrete commitments in the area of responsible gaming:
If you or someone you know may have a gambling problem, the most important first step is to acknowledge it and seek help. It takes real courage, and you don't have to face it alone.
The fastest way to get immediate help. Our agents are available 24/7 in Bahasa Melayu, with zero judgment.
Contact us at [email protected]. Include "Responsible Gaming" in the email subject line for a priority response within 2 hours.
If you're certain you want to stop playing, activate Self-Exclusion directly from your account settings now.
Talk to a family member or trusted friend about what you're going through. Social support is a vital part of the recovery process.
Remember: asking for help is a sign of strength, not weakness. th13 is committed to providing a safe and supportive environment for all our members. If gaming no longer feels fun and starts to feel like an obligation or an escape from problems, that's the right time to pause and talk to someone you trust — or reach out to us directly.
Answer these brief questions honestly to assess whether your gaming habits are at a healthy and controlled level.
Answers to the most frequently asked questions by th13 members about responsible gaming and control tools.
Please also read other policy documents related to the safe and responsible use of the th13 platform.
Get to know th13 better — our mission, vision, team, and commitment to the Malaysian player community.
Read About th13A complete guide to th13's platform terms — bonus policies, deposits, withdrawals, and clear game rules.
Read Terms & ConditionsAnswers to the most frequently asked questions about accounts, payments, games, bonuses, and security at th13.
View FAQsTh13 provides the safest and most responsible online entertainment environment for Malaysian players — with comprehensive control tools, 24/7 support, and an unwavering commitment to the well-being of every member.
By registering, you confirm that you are 18 years of age or older and agree to play responsibly. th13 is for entertainment purposes only.